FAQ
1. What is HoppingShopping?
HoppingShopping is your one-stop destination for handpicked products designed to add value, style, and convenience to your daily life. We curate quality items with a focus on affordability.
2. How do I place an order?
Simply browse our catalog, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete the payment.
3. What payment methods do you accept?
- We accept Cash On Delivery (COD)
- Digital wallets like PhonePe - Visa, Mastercard, American Express, RuPay, Diners Club, UPI, NetBanking; for your convenience.
4. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can use this link to monitor the status and estimated delivery time of your package.
5. How much does shipping cost?
Shipping is completely free on all orders. No hidden fees — just shop, relax, and we’ll take care of the rest.
6. How long does shipping take?
Standard delivery takes 5–7 business days after dispatch, depending on your location. You’ll receive shipping updates and tracking information once your order is dispatched.
7. What if my item is damaged during shipping?
In the rare event that your item arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund as soon as possible.
8. What is your return policy?
We offer a 7-day return window for eligible products. If you're not satisfied with your purchase, contact our support team with your order details and reason for return. Items must be unused and in original packaging.
9. Do you offer exchanges?
Yes, exchanges are available for damaged or defective items. Reach out to us within 48 hours of delivery with clear images and order details.
10. Can I cancel my order after placing it?
Orders can be canceled within 2 hours of placement, provided they haven’t been processed for shipping. Please contact our customer support team immediately for cancellations.
11. Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your personal and financial information remains secure.
12. How can I contact customer support?
We're here to help!
📧 Email us at: 09hoppingshopping2@gmail.com
📞 Call us: +91 9027974277
Our support hours are 10 AM – 6 PM, Monday to Friday.
